A website maintenance plan is a permanent premium service designed to keep the website up-to-date. This usually includes the WordPress database, plugins, and website themes. Plans may also include other services. For example, the website will also need to be tested and improved. Many maintenance plans include backups and site monitoring. A maintenance plan may offer all or part of these services. As there are many options, many providers have a range of plans so customers can choose exactly what they want. These are often tasks that website owners do not control or do not have the time to do on their own.

Web hosting providers may or may not update your WordPress software for you (please check their policy), but not all web hosts will update your plugins. You see, WordPress plugins are created by multiple authors and are regularly updated to the latest versions to comply with the latest version of WordPress or to resolve security issues and bugs. There is no guarantee that mandatory WordPress updates will not break the website, or that plugins will continue to work if they are not updated. For this reason, it is necessary to use a qualified Web specialist to monitor the website to update plugins, restore plugins, replace them or even adjust the theme for optimal performance.

After transferring your website to our  server, we will become our customer. You will have your customer portal where you will find all info about the service we provide. So you will have all access to your website password and important information. We all the passwords, another developer can take over without problems. We will also provide you a website user manuel specific to your website. Inside, you will find all detail on how to maintain your website by yourself

If you have subscribed to our ongoing server maintenance program, we will be your first point of contact if there is a problem with your website. We will give you access to our support request portal or you can make support requests and follow them closely. In case of emergency or immediate assistance, please contact our support service by email at support@smjweb.com, by Live Chat on our website or open a support ticket here

Generally, our website content updates includes: Adding new content (images, video, new pages, etc). Designing visual elements like a new banner image, a new button, change content, add new content, etc). Technical assistance (you need help doing something yourself on the website). Up to 4hours. calculated on a minutes by minutes timed basis.

Yes, you can cancel at any time. You do not have to continue the current service. We are simply asking you to give us 30 days notice so that we can make our last full update of the website and remove our administrator credentials.

Your website must be hosted by a hosting company that specializes in WordPress hosting. There are many companies that do it. We propose to host your site on our server and this is included in some of our maintenance plan. If you decide to follow our suggestion, your website will be hosted on our fast and reliable server. We use a green-hosting because we care for the environment