What is the response time when we contact you?


If you contact us by email, or through a contact form on our website, the usual response time is within 1 hour or less during the work week Monday through Friday. If you contact us through live chat on our website, the response time is almost...

Who should I contact if something is wrong with the website or if I can not solve a problem?


If you have subscribed to our ongoing server maintenance program, we will be your first point of contact if there is a problem with your website. We will give you access to our support request portal or you can make support requests and...

Why do I need a continuous plan when my web host updates my version of WordPress?


Web hosting providers may or may not update your WordPress software for you (please check their policy), but not all web hosts will update your plugins. You see, WordPress plugins are created by multiple authors and are regularly updated to the...

Can I cancel my monthly subscription at anytime?


Yes, you can cancel at any time. You do not have to continue the current service. We are simply asking you to give us 30 days notice so that we can make our last full update of the website and remove our administrator credentials.

What happens after my website is launched?


Once your website is launched, we will provide 15 days of support to make sure any bugs have been ironed out and that you are confident using your new website. After this, you will need to subscribe to our ongoing website care plan to make sure...

How will I know if anyone is visiting my website?


Our expert team of digital marketing will install Google analytics software on your website and show you how to log into your Google Analytics account where you can see a wide range of statistics about your website including the number of visits,...

What happens if you no longer take care of the maintenance of our site?


After transferring your website to our  server, we will become our customer. You will have your customer portal where you will find all info about the service we provide. So you will have all access to your website password and important...

Oops! I made a mistaske, can I undo my changes?


Yes! If your Backup contact is making regular backups of your site, you can easily roll back to a previous version before you made the mistake. If you have subscribed to one of our website care plan, we will be your first point of contact....

Do you offer managed hosting?


Yes, we do. We have hosting service included in one of our website maintenance plan. You can have a look here: Maintenance plan pricing if you experience issues with your server, you can reach out to our support team. We can still help you.

What are website maintenance plans and how it works?


A website maintenance plan is a permanent premium service designed to keep the website up-to-date. This usually includes the WordPress database, plugins, and website themes. Plans may also include other services. For example, the website will...

Why my website is not loading?


Your server is likely down. This could be due to an outage, lack of resources, or possible a delinquent payment. Contact your hosting provider for more information. Try running your website through this site to see if it’s an isolated...

Why my website is loading very slowly?


Typically this is due to a lack of resources with your host. Check with your hosting provider to find a solution. You can test the loading speed at GTMetrix. If this is only on a page you recently created you may not have it completely...

Why my website has a security warning?


Most often this is due to an issue with your SSL certificate which can display a “unsecure website” warning. Talk to your Security contact, SSL provider, or host about possible solutions. If you have subscribed to our Advance website care...

My website redirect to a different website


If your website redirect to a different website, you’ve been hacked! No fear, your Backup contact should be able to deploy a copy of your website from before the attack. Make sure to coordinate with your Security contact to ensure the problem...