Why my website is not loading?


Your server is likely down. This could be due to an outage, lack of resources, or possible a delinquent payment. Contact your hosting provider for more information. Try running your website through this site to see if it’s an isolated...

Why my website is loading very slowly?


Typically this is due to a lack of resources with your host. Check with your hosting provider to find a solution. You can test the loading speed at GTMetrix. If this is only on a page you recently created you may not have it completely...

Why my website has a security warning?


Most often this is due to an issue with your SSL certificate which can display a “unsecure website” warning. Talk to your Security contact, SSL provider, or host about possible solutions. If you have subscribed to our Advance website care...

My website redirect to a different website


If your website redirect to a different website, you’ve been hacked! No fear, your Backup contact should be able to deploy a copy of your website from before the attack. Make sure to coordinate with your Security contact to ensure the problem...

Oops! I made a mistaske, can I undo my changes?


Yes! If your Backup contact is making regular backups of your site, you can easily roll back to a previous version before you made the mistake. If you have subscribed to one of our website care plan, we will be your first point of contact....