What is the response time when we contact you?


If you contact us by email, or through a contact form on our website, the usual response time is within 1 hour or less during the work week Monday through Friday. If you contact us through live chat on our website, the response time is almost...

Why do you use WordPress?


WordPress is open source content management software and currently powers around 30% of all websites on the Internet. The project is contributed to by tens of thousands of developers all over the world and is growing from strength to...

What happen if I already have a website with an other CMS or website builder?


We also work with other CMS like Drupal and Joomla. For website builder, we also use Shopify and Wix. So I can help you built and manage your site.

Who should I contact if something is wrong with the website or if I can not solve a problem?


If you have subscribed to our ongoing server maintenance program, we will be your first point of contact if there is a problem with your website. We will give you access to our support request portal or you can make support requests and...

What happens if I want to add some features to the website while you’re building it?


Whilst we like to be flexible and responsive to our clients needs, we also like to deliver what we promise within the timeframes and budgets we have allowed. If you ask us to add new features to your website while we building it, we will most...

Why my website is not loading?


Your server is likely down. This could be due to an outage, lack of resources, or possible a delinquent payment. Contact your hosting provider for more information. Try running your website through this site to see if it’s an isolated...

Do you offer managed hosting?


Yes, we do. We have hosting service included in one of our website maintenance plan. You can have a look here: Maintenance plan pricing if you experience issues with your server, you can reach out to our support team. We can still help you.

Why my website is loading very slowly?


Typically this is due to a lack of resources with your host. Check with your hosting provider to find a solution. You can test the loading speed at GTMetrix. If this is only on a page you recently created you may not have it completely...