If you contact us by email, or through a contact form on our website, the usual response time is within 1 hour or less during the work week Monday through Friday. If you contact us through live chat on our website, the response time is almost instant. We always have one agent to answer your questions. For any issues and website care, we are available 24h. Please submit a ticket here to describe your issue and we will get back to you as soon as possible.